Privacy Policy

Effective Date: 25th May 2025
Last Updated: 25th May 2025

At The Lightworks, accessible at https://the-lightworks.co.uk, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Who We Are

The Lightworks provides CoolFire: The Holistic Approach to Effective Teaching & Learning, Emotional Literacy, Mental Health & Wellbeing – for Life. It is suitable for schools and colleges for teachers, staff and pupils.
If you have any questions about this policy or how we handle your personal information, please contact us at:

Email: dave@the-lightworks.co.uk
Phone: 07804785305

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact information (such as name, email address, phone number)

• Usage data (e.g. IP address, browser type, operating system, and how you interact with our site)

• Marketing preferences and any data you choose to submit via forms (e.g., newsletter sign-ups or contact forms)

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to inquiries and provide customer support

• To improve our website and user experience

• To manage bookings or service requests

• To send updates, promotions, or newsletters (with your consent)

• To comply with legal or regulatory obligations

4. Legal Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on include:

• Consent – when you’ve given us clear permission

• Contract – to fulfill or prepare for a contract with you

• Legal obligation – where we must comply with the law

• Legitimate interests – for our own business needs, provided these interests do not override your rights

5. Sharing Your Data

We do not sell your data. We may share your information with third parties for specific purposes, including:

• Website hosting and analytics providers

• Email marketing services (e.g., Mailchimp)

• Professional service providers (e.g., accountants, legal advisors)

All third parties are required to keep your data secure and only use it for the purpose specified.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain types of processing

• Withdraw consent where given

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at dave@the-lightworks.co.uk.

8. Security

We take reasonable steps to protect your data using appropriate technical and organisational measures. However, no transmission over the internet is 100% secure.